Chief Executive Officer's Review

Mark Rogers, Logicalis Chief Executive Officer, commented:

As Justin Trudeau, the Prime Minister of Canada, said at the World Economic Forum in Davos, in January this year, “the pace of change has never been this fast, yet it will never be this slow again.”

Never has this been truer, and the signs are all positive for the marketplace; on the whole economies are growing, stock markets are climbing and employment is healthy. ICT spending remains on track with positive momentum, in line with gross domestic product (GDP) and general business and consumer sentiment, and the benefits to be derived from digital transformation are clear to the majority of CIOs.

And yet this digital transformation is not happening as quickly as predicted for a large number of organisations, with fears that some organisations could get left behind or, worse still, go out of business. Technology is now seen as not only enabling digital business, but actually disrupting business so is now both an enabler and a disruptor. Buyer demand for business outcomes is driving new expectations for service providers to respond. This is forcing service providers like ourselves to be more responsive and agile, and develop new roadmaps to chart our course. 

Digital transformation is the critical response needed to meet rising customer expectations, deliver individualised experiences at scale, and operate at the speed of the market. According to our fifth annual global CIO survey of almost 900 CIOs around the globe, over 60% of executives believe they are behind in their digital transformation.

Digital transformation

The CIO survey highlighted where digital transformation and CIOs’ plans for digital transformation in 2018 took centre stage. Overall, the Logicalis survey tells a story of slow progress, with CIOs aware of the barriers and plotting ways to overcome them.

CIOs globally believe legacy and/or complex infrastructure, organisational culture and security, plus consequent issues like cost and skills, are the main barriers to digital transformation.

However, the benefits of digital transformation are clear to the majority of CIOs. They understand that digital opens up a wealth of possibilities, from new customer interfaces and experiences to greater operational efficiency. Those able to derive actionable insight from analytics that seamlessly harness market, customer, operational and financial data will be first to market with new products and services, enhanced customer experience and even new business models.

Progress towards full digital enablement may be slow, but CIOs are delivering new digital services and capabilities, albeit in reactive mode, as they respond to business demand and market dynamics.

They understand the scale of the digital transformation challenge and they are prepared to look outside for help, to trusted partners able to take on the heavy lifting of day to day IT and to simplify technology in creating environments in which digital enablement can flourish.

At Logicalis, we see ourselves as ‘architects of change’, differentiating through our depth of expertise and experience of managing end-to-end delivery of projects from initial concept, through to delivery of desired business outcomes. We have been working with our customers to ensure data platforms become highly automated self-service platforms, data and information capabilities create new value and business optimisation from existing data, the network connects more things securely, supporting mobility, new applications and communication tools, and IP operations are modernised to interconnect and automate. Logicalis’ approach helps customers realise this transformation in a manageable and secure manner.

And our business has evolved over the last 12 months, changing the profile of Logicalis.

In order to stay relevant to our customers, Logicalis is expanding its ecosystem of partners. Alongside our traditional IT partners such as Cisco, IBM and HPE, we have strengthened relationships with Microsoft and Oracle for their software and services expertise; we partner with Amazon Web Services (AWS) and Microsoft Azure for their public cloud services to integrate with our hybrid cloud solutions; and we have new partners for new vertical solutions.

Logicalis has recently achieved Global Gold Certification with Cisco which positions us amongst one of only six global partners with this distinction and demonstrates a high level of commitment from both organisations.

We continue to develop capabilities in IoT, security, data analytics, cloud and datacentre technologies as our key strategic drivers:

Our international customers are very important to Logicalis and to increase our focus on delivering enhanced value to these clients, we have increased resources in this area.

Our people

As we develop new roadmaps to chart our course, we need to continue to develop our own people and attract new talent. We are now in the second phase of our leadership development programme for senior leaders. As a result of this programme, over 40% of the delegates have been promoted.

Our values

In 2017, Logicalis introduced consistent group-wide values which are helping the business to develop a more common identity across its international operations, as well as informing our clients, vendors and potential future employees about what the Company and its employees value most at Logicalis.

Our customers

As architects of change, we sit at the centre of this world of technology changes, supporting our customers on their journey to transform their organisations to take advantage of the great benefits of digital transformation, and we are well positioned to do so, with a solid global market perspective, a state-of-the-artsolutions and services portfolio, and strong regional presence. By bringing together the tools and concepts with our advanced thinking, we can turn ideas into reality, supporting the ambition of countries, of communities and of individuals. Organisations have to realise that change is perpetual.